shipping and returns
Shipping
Cost:
Orders are shipped via Australia Post. Australian orders over $80 receive complimentary free standard shipping. Australian orders under $80 will be charged a flat rate of $8.50 for standard shipping and $12 for express shipping.
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Standard delivery timeframes:
Orders are despatched within 3 to 5 business days and shipped via Australia Post using the Parcel Post service (a signature will be required upon delivery).
Standard shipping takes 2-7 business days, depending on your location in Australia. If you have not received your package within 7 business days of placing your order please contact us via email with your full name and order details and we will look into your delivery immediately.
Please note delivery timeframes are an estimate only and Vasiliki Jewellery will not be liable to you for losses suffered or incurred due to delivery delays.
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Order tracking:
Once your order has been dispatched we will notify you via email with your tracking information. If you do not receive this, please check your junk mail. If you need to get in contact with us about your order, please email vasilikijewellery@gmail.com
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International Shipping:
All international orders will be shipped via Australia Post, a flat rate shipping fee of $25AU applies and includes order tracking. Shipping fee for New Zealand is $15.
Please allow 10-15 business days to receive your order. If you are unable to select delivery for your order please contact via email to discuss shipping options – vasilkijewellery@gmail.com
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Issue with my order:
Please email vasilikijewellery@gmail.com with information and/or images detailing the issue and we will be in touch.
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Change of address once order is placed:
As soon as your purchase is complete we begin the handling and packing process so we can get your items to you in a timely manner. If you have provided an incorrect or incomplete delivery address please contacts us via email at vasilikijewellery@gmail.com and we will do our best to assist where your order has not already been despatched.
Returns (including exchanges)
Items may be returned by contacting us via vasilkijewellery@gmail.com within 14 days of the date of delivery, with a valid proof of purchase (online order confirmation or receipt) and must be unworn/accompanied by the original packaging. We do not offer exchanges on any earring styles. Exchanges can be made with other in stock items or a credit note of the same value (less postage if applicable).
Please contact us prior to sending anything back. Upon our confirmation, please ensure you include the postal tracking and your item/s are securely packaged as Vasiliki Jewellery does not accept responsibility for items damaged in transit.
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If a product is faulty or damaged, we may request to sight the goods before processing a refund. Please note shipping costs for returns are at customer's own expense. We recommend using a registered service for returns.
To enquire about making a return for a faulty product please email vasilikijewellery@gmail.com with your order number and details of the item/s being returned.
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